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Contact Activision Customer Service

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Contacting Activision Customer Service Center

Activision is the video game company behind huge releases like Call of Duty Modern Warfare 3, Call of Duty Black Ops and the Call of Duty Elite website. Contacting a video game company of this magnitude can be extremely difficult as the entire industry has a reputation for offering email and online support, but not phone support. We did find one phone number for Activision customer support.

Contact Info:

Contact information for Activision may appear limited, but there is a good chance the forums lists more detailed information about each game. For instance, we found an email address associated with a particular game fix for Skylander. The email address would not work for customers seeking help for other games, but if this email exists there are bound to be others.

Phone Contact Numbers

The customer call center for Activision is only open from 11 AM to 8 PM PST or 8 AM to 5 PM EST.

  • Customer Service: 1-310-255-2050

Mailing Address

Activision is one of the few video game companies that offers phone support, though hours of operation are limited. If yo have an issue that needs to be addressed by customer service you should try calling or emailing before writing a letter. Letters take longer to arrive and answer.

Activision, Inc.
3100 Ocean Park Blvd.
Santa Monica, CA 90405

Official Website

Visit http://www.activision.com to learn more about the company and the video games available from developers at Activision or visit http://www.support.activison.com for video game and website support. The support page breaks up information into specific video games so you won’t have to search through a ton of Call of Duty video game support to find Transformers support.

Customer Service Email

The only contact email we could find for Activision customer service was an email form http://www.activision.com/atvihub/contactus.do?site=en_US located on the main Activision site. The page that lists the customer service email form also lists contact information for job seekers, press, media and developers.

Our Experience

The Activision customer service line does not recognize pressing 0 to move past the options, but you only have a few choices, Press 1 for Call of Duty, press 2 for Skylanders, Spiros Adventure or Web World, press 3 for Transformers or press 4 for any other game. We pressed 1 for Call of Duty support and spoke with an agent about the Call of Duty Elite membership. The agent easily described the membership perks and cost.

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Rating: 1.7/5 (43 votes cast)
Contact Activision Customer Service, 1.7 out of 5 based on 43 ratings
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51 Comments on “Contact Activision Customer Service
  1. i actually want to give you a few facts or opinions about black ops declassified maybe a way to make your fans alot more excited about it. Just email me for the ideas if u have any up coming black ops for the ps vita or if u want are doing a remake.

  2. you really need to fix black ops 2 ranking system in zombie mode because i got to round 55 on solo tranzit and it did not give me nothing for it nothing but my rank i had before i started the match.

  3. you really need to fix black ops 2 ranking system on zombie mode because i got to round 55 solo tranzit and all i got was my rank that i had before i started the match

  4. U should put the moon map back in blackops2 and u should put the thethundergun in the game and u should make a new your zombie map all this for free like when u update the game if u want to email me my email is antonioh616@yahoo.com

  5. Activision is the worst customer service ever. They combined my classes with my wife’s account, couldn’t fix it, then banned me, then reset all classes. All in a month and I did nothing to justify any of that. I am an adult – the people on XBOX Live are vulgar and offensive.

    After talking with them repeatedly they simply said there is nothing they can do. I asked to talk to Treyarch since they say they manage all online development and bans. They said no because there is no number for them. I asked to speak to a supervisor, they simply said no, that isn’t possible.

    I later found out that the possible reason for my ban was because some worthless losers that have nothing better to do than glitch CoD rank up faster by somehow combining classes, but I didn’t do that at actually filed a service ticket for it (which was never resolved). So basically, they screwed up my classes (me losing all classes and prestiges), they banned me (without being able to explain why other than “all bans are final”), and they reset me to Level 1 after the ban. All with no explanation and no solution.

    Activision is crap – they should start acting more like the software powerhouse they are instead of the garage-software company they behave like. Pathetic.

    Oh, that’s right – all this after the total bait and switch on Nuketown. I was a Treyarch fan until now. They and Activision (who literally says they have no number to reach their own trademarked developer company) have totally crapped the bed with me. I’m done, and I won’t buy (for myself or my kids) another Activision product. As a busienss owner (I’m 40 – not some HS kid) I appreciate need for service and delivery. They get a F on both.

    • well hold on there buddy don’t judge them for some freak accident that you probably caused. You are acting like a kid right now don’t give bad reviews they really don’t help anything.

  6. ActIvision needs ro fix the problems on call of duty black ops 2 before they worry about any new expansions or add ons. The one repeating problem both me and my fiancĂ© and many other players we have met online have been having is split screen mode. We can play just fine separate but when we try to play together and sign into our own profile the profile that was just signed in starts to act up. I’ve had enough and I don’t know if ActIvision realizes this or if they’re too caught up in worrying about new things, but if they don’t fix the problems they have now they’re going to lose a lot of buyers and could mess up the main game more than they think. ActIvision, here’s my message to you; fix the problems that are already in the game BEFORE you worry about adding more stuff into the game!!! That way everyone can play and have fun without getting frustrated or upset with this game. Keep players don’t lose them; fix the problems then add new things.

  7. I have recently purchased the newest edition to the Call of Duty franchise, Call of Duty: Black Ops 2. I spent endless hours playing solo or with friends, and decided to pre-order all of the additional content at one time, the Season Pass. Two days ago, my entire multiplayer profile had been reset for no reason whatsoever. I have never hacked or done anything to get banned, so i thought this was odd.

    Apparently, this is fairly common, although Activision has made no effort to fix it. I’ve gone to their support pages where my problem is listed, but when I try to apply for a restoration to my previous level, I am forced to give them access to my personal profiles on sites such as Facebook and Twitter. However, for some reason my YouTube account will not link, so I can not receive any help. There is no way to get in touch with them, other than posing as a developer, which I refuse to do.

    Activision has overall done a terrible job in solving any customer problems. My account has not been fixed, but I continue to play because I spent a total of $110 on the game and additional content. How am I supposed to know this won’t happen again? What do i do if it does? These are questions that I need to ask Activision itself.

    • it means that someone did something during a match where you were playing nuketown. Or you did something to the console

  8. I redeemed my nuketown code and started playing the map and then 2 weeks later it said the content was damaged what does that mean and what am I supposed to do

  9. For call of duty elite I am not able to access my Clans roster. I have 100 members and every time i click on roster to kick certain members from my clan it pops up “Opps Something went wrong, Error…A Server Error Occurred” Its been this way for MONTHS and hasnt been fixed. Ive tried MANY different ways around it from trying different computer’s, Used my Phone and also used my Ps3, Nothing works. I even transfer’d my stuff over to a new account and that didnt do Anything.
    We’re a Sponsored clan and do many things from Live Streaming to Gaming Montage Videos, Game Battles, Clan Events and more BUT for Months now were at a stand still because Elite isnt working for my clan and I.
    When I talk to support they said an Update was going to come through by Email, That was Months ago. Everytime i talk to any support i get Nowhere. I cant do anything, I cant change my clan elite page emblem because it wont save. Certain Clan Ops it’ll bring up an error, My biggest concern is My clans Roster.
    How are we going to push any further growing as a clan if this never gets fixed and I keep getting Lied to by Support ?
    My clan and I are frustrated. I have done everything in my power to do every step by step action to solve the problem that Support told me, now they just feed me all this talk about Update’s and how they will look into my account and here i am Months later STILL going Nowhere and dealing with the SAME problem.
    EMAIL ME!!!
    To Whoever Really Care’s for their Gamer’s and Product.

    • the lag isnt their fault except the way they grade the lag. Now a laggy game is a three bar. A 2 bar is wow this is stupid. and 1 bar, rage quit bro. The connection is the host lagging or you lagging trying to connect.

  10. You guys really have to fix the lagging in this game.Out of know where a lag comes and people start moving and i somehow die.Sometimes i am on my nuclear streak and i get soo pissed.
    Just stop the lagging!Or i am going to quit CoD because i have anger issues and it makes my blood pressure high.So please help.Email me!

  11. Ok the Ksg in black ops 2 has allot of range and therefore you should cut out the range a little bit im a mile away and it kills me

  12. Hola,llevo 3 semanas sin poder jugar, sale un aviso y me dice que el servidor no esta disponible, que problema hay?todo el mundo juega menos yo, espero que se pongan en contacto conmigo y se solucione.

  13. I am being temporarily banned for my power supply for xbox keeps shutting off when I am gaming. They may want to realize that they hurting players that don’t care to cheat and that certainly don’t care what their stats our. I am on on the phone waiting for customer service and I have had the same 31 minute wait for ten minutes now. Glad to of purchased the add ons so I could be banned from playing due to not finishing games due to a slow internet connection. This is non sense, seriously

  14. I was playing world at war and got hacke, now my classes are messed up and it says that in my class i dont have any default gun unlocked. And to top it all off i got a message that a guy has an active case against me modifying the game. I dont know for sure if I got hacked But my grenades that say they’re colt M1911s don’t lie a lot. on top of that my first and second perk have nothing unlocked. I swear this isn’t the pick 10 class.

  15. Activision i got banned for boosting in black ops 2 and i was not told that boosting could get you banned and my stats were brought down from 8th perstige lv 30 something to no perstige lv 1. Im very upset and i was finnaly about to become a perstige master which was my goal in the game and now its gonna take months if i try to get there soo if you would kindly bring my stats up to 8th perstige any level i will never boost ever and im only 13 years old and im very depressed that my one and only goal is now going straight down the toilet and i prey to god every minuite and every second of the day that you would bring my stats back to the way they were before i boosted my K.D was 1.05 and I was 8th perstige lv 30 something. Can you please help me out by giving me a second chance PLEASE I beg of you. MY xbox Gamer tag is NYxVenomx

    • From all of us who play fair, you don’t deserve another chance boy, you KNEW you were cheating, shut up take your medicine son and take this life lesson with you too. Cheating and short cuts are for the terminally stupid weak and pathetic. If that’s what you wanna be, just keep it up

  16. I got banned for boosting for a week. The only thing I boosted for was to tomahawk an rcxd car. I was master prestige, had logged over 2 weeks of playing time, had reached primary mastery and had only the special weapons to get gold for secondary mastery. I had completed probably 80% of the calling cards. I know what I did was wrong, and I’m paying for it, but some of the assignments are ridiculous and you have to result to such shady ways. I had earned everyone of those gold guns; never boosted for scorestreaks nor headshots. I guess it’s just my luck. Wrong lobby, wrong time. Some whistleblower catches me and claims to have so many subs that would also report me, and they were not bluffing.
    I don’t know what I would get back yet, but I hear rumors of keeping your deaths and losing everything else. Can anyone help me out if they’ve been in the same scenario and what came out of it?
    Also, on the Activision page it says you lose your emblems as well. Can anyone confirm this? If that is true, it just unfair IMO, and I’m willing to fight it, because emblems are an esthetic matter and have absolutely nothing to do with K/D, ScoreStreaks, Calling Cards etc. It does not aide a player nor disadvantage another.
    My question is who to contact concerning this matter?

    • dude, ur whining about cheatin? lol suck it up. how u think it feels when u pull that cheatin crap on other ppl. so u get cheated – and now u gotta live with it. MP is for comparing skills, cheatin is defeating the purpose if you fackin it. u prolly cheated every day. “yeah i only cheated once” lol gemme a break…

  17. We have 5 Skylander Giants that do not work. They are Hotdog, Catapult, Shroomboom, Jet Vac, dragon canon. Of the ten that my son owns 5 work and 5 do not. It seems customer service is difficult to get a hold of. Most of these he received as gifts, without receipts. Is there any options available to resolve this?

  18. Very disappointed with your game “The Walking Dead Survival Instinct”. Poor graphics, lack of ability to drive in the game, overlay of zombies being repeated, a lack of respect to the show and to the gamers who purchased this rubbish. You should be ashamed of yourselves releasing this quality of game in 2013. I will never purchase any of Activision’s content ever again! You had the chance to make a game that built on the popularity of the show could have made you 100′s of millions of dollars, instead you treated your customers with contempt releasing a sub-standard game. Shame on you Activision!

  19. hackers suck, they ruined black ops II, just like campers. youve gotta be able to pinpoint the losers and permanently band them. u should create a perk that locates campers and makes them explode after camping for longer than 5 seconds. please look into that, thx

  20. also, i have a friend on psn and for some reason we cant connect on MP or zombies and he is my main zombie partner but he is the only friend i cant connect with on bo1 and 2. i really need a solution for this cause split screen isnt always an option. lookin foward to you reply.

  21. hi my elite clan has messed up big time i cant add double xp award on mw3 and cant view roster in manage clan and cant invite or kick and cant change eblems and people i know cant leave the clan.everytime i try to contact you on support i cant connect to anyone to chat and i done everything on the computer and still nothing works

  22. My friend Madeline and I are creating a video game called “Apocylypse”. We would like some tips on making this game the best we can.

    It all starts with a cutscene of you and your family in a 1999 Camaro SS. You turn around and speak to your kids, and you veer into a zombie. Your family flies out of the door, which has been blown open. A zombie reaches in and grabs you. You black out. You wake up looking out a window in a small barn. You see your family. They have become zombies. A wise man explains that you are in an apocylypse. He pops a bottle, offers you a gun and gives you a pack of ammo. You take it and go outside. You start your journey.

    Your game leads you downtown, where there is a flickering sign similar to the title screen. It reads “DOWNTOWN” in dim lights. They burn out for good as zombies swarm around you. The object of the game is to get as muck ammo and weapons as possible while still surviving. This is not really a reveiw or question about a game. But we like your games and hope that someday we will be as famous as you.

    Reply before the apocylypse:

    Alexander’s Arcade

  23. dear activision. i own 007 legends for the wiiu. nintendo recently made released a software update for the wiiu. after this update was downloaded every person including me who owned the game cant go online anymore. the console freezes every time we try to connect online. many claims can be varified on miiverse. this happens everytime to everyone who tries to play online. please patch this game as soon as possible. if not, me, along with other devoted players, will be forced to sell this game.

    patching is free on nintendo network

  24. That company sucks ass! they don’t care about you after the purchase, they don’t reinvest the enormous profits into dedicated servers (less profitable and less popular games have dedicated servers!) the glitching, cheating, lag switching is out of control.

    Yet everyone continues to support them. I will no longer!

  25. I was looking through a game informer and saw somebody came up with a Lego call of duty and I thought it would make an awesome game that would have something new to your games.I was thinking that it would have a historical campaign with wars since world war 1 to now. and it would have all guns since back than that would be the best game ever!!! so please respond.

  26. Activision has to have the WORST customer service in the world. What a run around I have had to cancel my son’s CofD Elite. I still cannot get an answer. We even clicked on “forgot password” and are still waiting for a reply from that. What a joke. I am telling all my friends not to worry with anything Activision from now on. The first rule of marketing is The Customer comes first. I guess someone forgot to tell them.

  27. How can i get the caterpillar consruction tycoon
    to install and play on my windows 7 machine for my son

    is there a new version comming out or any new caterpillar
    game in the future

    Thanks for your help

  28. I got banned from bo2 after a custom match when my friend tried to but didn’t do a glitch is there any way I can get unbanned or do I have to wait for nothing. Reply as soon as you can please.

  29. right,
    i have bought all the dlc for vblack ops two, i rang psn, they told me to do things. i have done them all. basically, i have downloaded them with the right bles and region, i have tried downloadingon a wired connection too, my signal strenght is 100. it downloads and installs fine, but its not fucking there, ive spent 30 pound and non of it has fucking worked, im getting pissed off and dont like to type in this manner but everything is not fucking workinng. i need a reference code for psn to have and i need one fucking soon!

  30. I have a suggestion for Activision. Remember on Black Ops 2 when you could have multiple class sets which adds up to fifty class load outs? Could you do the same with CoD: Ghosts with the load outs and Squad Members? Could we also have things like Final Stand, Martyrdom, and Dead man’s Hand back in CoD: Ghosts in a perk or a streak? Thank you so much for reading and Please consider Implementing this into CoD: Ghosts. Happy Gaming and have a great day.

  31. I’M a dual playstation household and bought COD ghost. currently only one system can play ghost with an open status the other is strict . i need a patch to allow both systems to play on an open status . COD needs to open more PORTS to allow this . I feel Ive wasted 60 Dollars on this. Please tell me you have a solution. which does not mean i have to call my ISP and install another internet line. IM also going to post this Problem on all the social media in hopes that Players have a solution faster than the customer service… problems like this really cause me to dislike the whole Call Of Duty genre/ game lines and to actively campaign against / via blogs and social media and letters to video forums such as Game stop Gaming magazines and say just how bad the strict / open problem is as well as the lag/ please send me a link to any help to my email above. i hope there is a patch coming fast a solution even faster/ yest ive done all the online stuff so far… router settings. all of that. please contact me asap. i will be calling you customer service number repeatably in the morning !!!!!!!!!

  32. I’m not sure who I should bring this matter to but I have been banned from Call of Duty and I have absolutely NO IDEA why!!! I would like to know why I have a message on my screen telling me that I cannot play this game that I have paid my hard earned money for!! PLEASE EXPLAIN!!!!

  33. I have a problem with all the hackers in COD Ghost
    no matter how many times you report them they still don’t get banned, I will never buy a game made by Activision again,
    they need punk buster or some kind of anti hack program,I wish I could get my money back for this crappy game.

  34. I am writing to complain about your Call of Duty games. I have seen my nephew play with them and I find these games violent and I believe that this is where kids get ideas on shooting someone, perhaps like the kid that killed the Sandy Cook kids.
    Why do these games have to be so violent, games should be fun, I am appalled and I hope that no one buys your games, I certainly do not spend money on them for my nephew.
    Please think about this seriously, this world is becoming to violent and today’s kids do not need bad influence.
    Regards,
    Clara
    concerned aunt

  35. ActiVision needs to step up to the plate and DO SOMETHiNG about the hackers in GHOST! I did some research and read the hack was out before the game hit the selves! My special needs young adult child spends her own money to purchase the game and now a month or so late her game gets hacked and stats/levels are changed!! Contact customer support, given the run around, finally days later to be told there is nothing they can do at the moment to fix it!! What? You have got to be kidding!! Lousy help and lack of interest in their customers!! Shame on you!! Refund requested!!

  36. Activision needs to stop making call of duty games if their servers can’t handle only 97000 people playing. I haven’t been able to connect and play for a whole week because of lag, overloaded servers and so on. I’m about to stop buying these games all together bc of it. They make all this money and can’t even keep up on server issues with all their techs in there. This company is fucking worthless for making multiplayer games. Either fix the problem or fuck off and stop making games. Thanks for nothing activision and a waste of money on a game I’m not able to even play online bc of the above listed problems. Sad thing is they don’t give a fuck

  37. I wish y’all would reply back trying to win are first clan war in platinum division and for some reason it says negative 666 we try so hard and say up so late for this for clan wars don’t understand why

  38. Call of Duty Black Ops Zombies sucks because there is only one map and we want to have all the maps like Acsenison, ” Five “, and the moon. Just because they have it for Xbox 360 and PS3 that is wrong they should have it for Wii also because this bull crap I payed $60.00 dollars for that game and it only has like one map that is it. Activision needs to update it for us Wii players. But, no because one day I called them and they said I have to pay for another disc if I want more maps and I said hell no. But, still I payed 60.00 dollars for that game out of my wallet and y’all need to put more maps like I said because it is boring but its always about the 360 or the PS3 not the Wii this pull crap

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