Contact AARP Customer Service

Contacting AARP Customer Service Center

AARP is a non-profit organization aimed at supporting health, well-being and independence for people aged 50 and above. Anyone can choose to join the organization, but services are only provided for older members.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

AARP customer service agents are available by phone from 7 AM to 11 PM EST Monday to Friday. There are no hours via the customer service department on weekends.

  • Customer Service: 1-888-687-2277
  • TTY: 1-877-434-7598
  • Spanish: 1-877-342-2277
  • International: 1-202-434-3525

Mailing Address

You can write to AARP customer service at:

AARP 601 E St. NW Washington, DC 20049

Your letter needs to include your name, address and contact information. Be as detailed as possible if you’re reporting a problem or asking for help. The AARP customer service agent will likely receive your communication within about one week, but it could take some time to receive a response depending on the situation. If your letter is transferred to another department for processing it could also increase your wait time. If the situation is time sensitive, contact AARP customer service by phone.

Official Website

At you will find information about how AARP was started, who makes decisions within the organization, locations for upcoming events and an application to join the organization. AARP is open to everyone, but services are only provided if you are 50 or older.

Customer Service Email

Contact if you are a current member of AARP or if you have questions about how to become a member or member benefits. Your email will be returned as soon as possible, if your inquiry requires a response.

You can also choose to fill out the online contact form if you have questions about membership:

Our Experience

The AARP line is answered by an automated recording explaining some of the details and programs offered by the AARP. If you press 0 during this message your call will be transferred to a customer service agent. On the day we called, our call was answered but the line was silent and then the call was transferred to the recording again. We pressed 0 again to transfer the call to a representative and waited for an agent. This time the agent answered the call. The agent was clearly not from the the United States and we had extreme difficulty understanding her answers to our questions. Finally we asked her to send us information on AARP benefits and she told us to visit the website.

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16 Comments on “Contact AARP Customer Service
  1. what good is the aarp? you’re supposed to be there to keep politicians like obama from cutting social security. after the fact, you’re going to say, “oh, we’re opposed to social security cuts.” where were you when he put it on the table? obama obviously isn’t scared of you. so why should i be a member? you aren’t doing your job. i’m just wasting my money. you’ve got millions of members and no lobbyists need to be fired!

  2. I want Medicare and Social Security to be here for my children. Medicare and Social Security will see a steady increase of members in the coming years. In order for these programs to remain viable, and not bankrupt the country, we retirees must all realize that compromise – some reduction in service, some increase in payment could be necessary. AARP should take a reasonable stand in these matters.

  3. I am a former member of AARP because I NEVER used their services. I now am harrassed with renewal notices and life insurance proposals. As I could only fit $4.00 per month in my budget for health insurance WHY am I being hounded by AARP. AARP claims to be a benefit to seniors but the company only causes me stress. I wish they would STOP sending me mail after being requested to stop.

  4. I guess AARP isn’t going to do anything about their buddy Obama screwing up healthcare for us seniors. I knew from day one they were just another Obama lapdog. I want off of your mailing list so stop sending me your BS adversiterments about how you’re going to make life so good for me, I get enough of that for the loser president that’s sitting up there giving me retirement and Social Security away to the illegals.

  5. I tried about 20 times to get on your website for the 10 weeks Dream vacation and have not been able to get on recently.

  6. I am very disappointed with aarp, every thing i recieve from them they want money.I found life ins. cheaper than they offer,I never seem to get discounts at motels or rv parks. I often get letters asking for donations,well it will never happen arrp let the gov.lower our yearly raise from 3.0 to 1.5 without a fight. while all gov. employees get big raises. aarp was supposed to be for the elderly huh even there magazine adds are for the rich. i will not renew or donate money until aarp goes to the gov. and gets the elderly more of a yearly raise,that what they were about until they started becoming an arm of the gov. h longley

  7. What happened to “not for profit”? I really wanted to explore your life re-imagined section — but I could not get past all of the ads and pop ups. This is the first service I have ever tried to use on your site — but it will be the last. Very very disappointed.

  8. I am trying to get a message out to senior citizens. A inspirational message. On (you tube) dancing GENO 2 and dancing GENO . I have 2 knee replacements, 2 Herneated disc, high blood pressure , high Cholesterol Glaucoma.But I have not given up,so take the time to be thankful for what you got and keep on trucking. If I can do it so can you. I am not looking to be famous but to tell my seniors not to give up.

  9. Your commercial with the man and women driving on a trip and she says she has to talk to him…….he says what it took the trash out and she says thank you for that……WTH! Very sexist. Can’t stand it. Change it!

  10. I sent an inquiry why you did not accept my payment and coupon for your enrollment. All I got from my inquiry was an email to call a phone number. The case reference number is 127226384. Just send me an email explaining why you returned my $12 check (insufficient amount you said..!!!) along with the coupon you mailed to my house back in mid August. I am not happy at all. Please reply soon. Thanks

  11. AARP is soooooooo concerned about getting the advertising/endorsing revenue that it has become clear……………AARP does NOT give a crap about the members. It is all about the $ they can haul in.

  12. To

    Today at 12:37 PM

    OK, as a retired Consumer Cellular user, I am tired of calling customer service either to change my plan or to determine why my charges are higher than contract. I currently have a cell bill for $63 on a plan for 750 minutes calling for $20+/mo. and 300(?) texts – I even dropped data to save money. You guys are about as sneaky as they come to rip off seniors. So, I will pay this bill and then drop you like a hot potato! I have ATT Uverse/digital home phone and will get a much better deal to add an ATT cell phone. And rest assured, I am in contact with many former coworker circles/retirees as a PR/Marketing/Advertising professional and will spread my up/down/always have to be in touch and ahead about CC’s “scam” of no long term contract, you chose your plan, change anytime!!! Then comes gotcha and your hard earned $$$$$!

    CC, you tell me why you think this is a great service and how you can hang on the coat tails of AARP – also in my research – is an org. out to take senior retiree $$$$$$$.

    James C. Allen

  13. I just saw your add degrading the republicans via the elephant. I have belonged to AARP for many years and always hoped you really weren’t on the freeloading democratic side. It made me wonder about the 47 percent of those who rely on the government for their livelihood. Anyway, it was a horrible ad. As you can see I have always worked as have my ancestors and not been in the dole. I no longer have any respect for you folks.

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