Contacting 7-Eleven Customer Service Center
7-Eleven is a convenience store headquartered in Dallas, TX. Stores are spread out across the US with some states having 7-Eleven stores on every corner and other states having none at all. Each 7-Eleven store is owned and operated by a franchisee that pays to use the 7-Eleven name.
Contact information is for the 48 contiguous states only. If you currently live in Hawaii or Oklahoma City and you need to contact 7-Eleven customer service, use the Hawaii-specific contact
Phone Contact Numbers
The 7-Eleven customer service department operates on limited hours though most stores are open 24 hours a day. You can call an agent from 7 AM to 11 PM Monday to Sunday.
- Customer Service: 1-800-255-0711
- Franchisees: 1-800-782-0711
- Human Resources/W2: 1-800-360-1265
- Corporate: 1-972-828-7011
- Hawaii: 1-808-526-1711
- Oklahoma City: 1-405-682-5711
When choosing a mailing address, the only real choice is what department to route the letter to. Most of the addresses listed on the 7-Eleven customer service page are the same post office box. The Attn line or second line of the address is the only part that changes.
7-Eleven Customer Service Guest Relations Department PO Box 711 Dallas, TX 75221
One Arts Plaza 1722 Routh St Ste 1000 Dallas, TX 75201
7-Eleven Hawaii 1755 Nuuanu Ave 2nd Floor Honolulu, HI 96817
7-Eleven Stores 2021 S MacArthur Blvd Oklahoma City, OK 73128
Visit http://www.7-eleven.com/ you can find information about 7-Eleven customer service and stores. If you hover your mouse over The Company at the top right of the page, you will notice a list of links. Click the Contact Us link to find all available information to contact 7-Elven customer service.
The convenience store is also active on social media sites, so you can connect with customer service for news, updates, promotions and more.
Customer Service Email
If you want to contact 7-Eleven customer service by email, choose one of the contact forms below. One is for comments and issues pertaining to a specific store and the other is for 7-Eleven issues not directly related to any one store.
- Store Customer Service: http://webclarify.7-eleven.com:7001/CR/customer.html?cr_page=select_country.jsp
- General Customer Service: http://webclarify.7-eleven.com:7001/CR/customer.html?cr_page=sel_country.jsp?pid=GENR
Other emails addresses available for customer contact include:
- Franchising Help: Franchise.Opportunities@7-11.com
- New Media: Newsmediainquiry@7-11.com
- Real Estate: StoreDevelopment.Department@7-11.com
When customers contact the customer service department, they will notice they will not have to worry about a lengthy automated system. The hotline provides two options: press 1 for guest relations or remain on hold for a guest relations expert. After waiting less than 60 seconds, we asked the representative for advice relating to filing a complaint. We wanted to know if customers should contact the guest relations department or the retail location. The agent explained either was an acceptable choice, considering the communication is given to the Store Manager to investigate. 7-Eleven provides a great team of customer service agent willing to assist with questions and concerns. Do you have a story you would like to share regarding your customer experiences? Share your comments below.