Contact 2K Sports Customer Service

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Contacting 2K Sports Customer Service Center

There are gamers young and old all over the world and 2K Sports aims to provide those customers with the best sports games on the market. As of November, 2012, customers can purchase baseball, basketball and tennis games and much more from 2K Sports customer service.

Contact Info:

Phone Contact Numbers

There are no 2K Sports customer service phone numbers listed on the official website. This is likely because game companies cannot help customers with technical game difficulties as those difficulties are not typically the fault of the game. If the game is defective, the customer can return the game to the place of purchase, according to the retail stores rules and regulations. We were able to find a number for the 2K Sports corporate office.

  • Corporate: 1-415-507-7750

Mailing Address

When it came to finding a mailing address for 2K Sports customer service we came across the same problem we found with the phone number. There is nothing listed on the official website, but the corporate address is listed elsewhere on the Internet.

2K Sports Corporate10 Hamilton LandingNovato, CA 94949

Official Website

You can find details about new and existing games from 2K Sports on the official website at http://www.2ksports.com/. Customers can also order 2K Sports games online though prices for games may be cheaper at other retailers like Walmart or Amazon.com.

The 2K Sports customer service team is available on social media for simple game questions or comments. Contact the team at:

If you need help with a 2K Sports game, you can visit the support page at http://support.2k.com/home.

Customer Service Email

Email addresses are listed on the 2K Sports website. This is the only piece of contact information the company openly offers to customers, though the website does suggest customers look through the FAQs section before asking technical questions about the game.

Our Experience

There are only three available options when you contact the customer service department at 2K Sports. Press 3 and you are connected to a live agent. When the customer support team answered the call, we asked an important question relating to the products made by the company. We asked about the ESRB ratings. We could not find information on the website.

After placing us on hold for several minutes, the agent returned and provided a link on the website which discusses this topic in detail. When we were placed on hold, we though the call was ended. We expected worse than what we received. Do you care to express your thoughts on your customer service experience? Take a moment and fill out the comment field below.

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Rate your customer service experience:
Rating: 1.6/5 (14 votes cast)
Contact 2K Sports Customer Service, 1.6 out of 5 based on 14 ratings
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16 Comments on “Contact 2K Sports Customer Service
  1. For 2k14 I think u should be able to play my career like an online association with friends.
    I would pay extra for that

  2. please fix nba 2k12 online gameplay because all my friends got it and we want to play each other and some of them cant afford 2k13 or 2k14 so please fizz it

  3. I have a complaint about the online part of the game.Everytime I score 10 or above points in an online game (much more than my opponent), the internet connection falls.
    I think taht many people when they losing ,they disconnect their connection and then their defeat don’t count to their profile. So they don’t loose points. I believe that their actions must be punished. It’s not fair for me and for them!!!They must be punished and must not be able to play for a sort time (3 days)
    Sorry for my terrible english!
    There are so many people who have the same problem!
    My profile name is : agios

  4. Hey 2k im a big fan of the game i love ps4 nba 2k14 only dislike is yall didnt let us create our on players if yall gonna do it like this for this new gen consoles please add more player models thats skinny i see all the current models you cant make them skinny, and please let us get face mask and real tattos like full tatto sleeves like gta5 let us get and better real hair styles the hair styles yall have nobody and real life will rock that nore the tattoos please change this thats my only issue with the game if yall change this the game would be perfect plus the jewrly is ugly as well the earrings are to big.

  5. So I have been playing this game with no issue and bought some coins for my career mode. Then last night I’m kicked off their server and can’t play my game on my profile but can sign into a guest account on my xbox one and it works just fine. Called and emailed 2k support waited on hold twice once last night. I was told last night that the servers were down but they would be up today, so I loaded up the game today and no joy and called them again. I had to call several times because their circuit board is overwhelmed giving me a message that all circuits are busy. Finally after multiple attempts and waiting on hold for an hour I got through to someone who said everything is working fine and he said he would assist me but said he sent me a link that I told him I already looked at that wasn’t relevant to me because my internet router and all are functional with a 50mb Download and a 5mb upload). So this game isn’t worth it’s salt after they engineered it to make it be a shiny slot machine that never pays out but wants you to keep pouring money into it. The company doesn’t seem to care about resolving any issues and just wants to get off the phone with you.

  6. Please fix the 2k sports servers ASAP they are on one second than off it’s bothering me and it’s not fair to do to people who spend 60 dollars on a game that doesn’t even work, this is irritating now Christmas break is ruined I can’t even play my game !!

  7. In close games I’ve had people lag out their connection so I can’t inbound the ball and I get called for a 5 second violation. I’d rather just return the game and get my 60 back

  8. 2k14 does not install on my x box one and nobody has an answer. . 60 brick… should I take the game back and get live 14?… why can’t I install a game to play.. terrible

  9. Is there somethign wrong with the my career mode for xbox one? I am trying to play it but there is a defect with the color of the player and the court… The player is yellow from head to toe and I have to restart it so the court wont be black

  10. In NBA 2K14 my crew has lost 2 games after the game lagged out and it said a win is a win and we would win. We have also gotten that message and received neither a win nor a loss. I think we should get our 3 wins back and lose those unfair lagged out losses when it probably wasn’t even out fault because we were winning

  11. The 2k servers for Nba 2k14 for the xbox one have gone down now 11 days in a row. Thank you for wasting my money when i could of bought a game that actually worked. This is pathetic

  12. Longtime 2k buyer here, ok I have a couple things. First the soundtrack is wack, thx LeBron lol. Also on creating a my player, you really need to put in newer faces possibly like a gameface that EA Sports has. Also the hair lol what were yall thinking? Nobody wears those hair styles really and most of them are pretty bad. I was extremely disappointed and I am white, there wasn’t any hair styles a white person would really rock. Maybe the fade or afro lol. Another thing is the GM mode, during playoffs when I finish a series. The game basically frezes to wear it will not advance into the next week. This has happened a few times and really frustrating. Especially when you spend alot of time on building a team and you can’t use it anymore. Almost makes me not want to play GM mode ever again. You guys fix this and will be game of the year by far. So far best nba 2k yet. Please add soundtrack songs to updates.

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